Incident and Problem Management
Course Details
The following information provides an overview of the course format, level, duration, learning options, enrollment requirements, and available academic support.
Course Information
Course ID: MAICO10252
Instructor: To Be Assigned (TBA)
Course Level: Intermediate to Advanced
Course Format: Online
Delivery: Flexible, Self-Paced
Course Duration: 6–8 Weeks
Study Mode: Online Learning
Prerequisites: No prior coursework required; qualification assessment may apply
Enrollment: Open Enrollment
Assessment: Quizzes, Assignments & Learning Activities
Certificate: Certificate of Completion Available
Academic Support: Available
Learning Resources: Digital Course Materials
Course Access: Online Student Dashboard
Language: English
Course Overview
This course introduces students to the principles and practices of managing IT incidents and problems. Learners will explore how organizations identify, prioritize, investigate, resolve, and prevent technology-related service disruptions.
Students will examine incident management, problem identification, root-cause analysis, escalation, documentation, and continuous improvement strategies.
By the end of this course, students will understand how effective incident and problem management helps maintain reliable IT services and minimize disruptions.
Enroll today and develop the skills to resolve IT issues and improve service reliability!